Policies & procedures
You can download anything below free of charge. Most customers only want our booking conditions. You will also find the policies, risk assessments and certificates that schools, councils and group organisers ask for before they book.
Booking & Passengers
Day Trips & Holidays Terms & Conditions
PDFWhat you agree to when you book a day trip or holiday: deposits, balances and cancellation charges.
Download263 KB · Wed, 7 Oct 2026
Private Hire Terms & Conditions
PDFThe terms for hiring a coach, for weddings, schools, clubs and works outings.
Download231 KB · Wed, 7 Oct 2026
Home to School Transport Terms & Conditions of Service
PDFThe terms for a place on one of our contracted school services.
Download338 KB · Wed, 7 Oct 2026
Home to School Transport Consequences & Exclusion Policy
PDFWhat happens when your child's behaviour on our school services falls short.
Download249 KB · Wed, 7 Oct 2026
HGV & Coach Recovery Terms & Conditions
PDFThe terms a recovery job is carried out under.
Download218 KB · Wed, 7 Oct 2026
Complaints Procedure
PDFHow to complain, who reads it, and how long we take to answer.
Download186 KB
Your Information
Privacy Notice
PDFWhat we hold about you, why we hold it and who sees it.
Download190 KB · Wed, 7 Oct 2026
Website Privacy & Cookies Policy
PDFWhat this website and our booking pages record, and what the cookies do.
Download305 KB · Wed, 7 Oct 2026
Subject Access Request (SAR) Policy
PDFHow to ask us for a copy of everything we hold about you and our processing times.
Download175 KB
Data Retention Policy & Schedule
PDFHow long we keep each kind of record before it is destroyed.
Download168 KB · Wed, 7 Oct 2026
ICO Certificate
PDFOur registration with the Information Commissioner's Office.
Download187 KB
CCTV Notice & Policy
PDFDownload230 KB
Safety & Safeguarding
Safeguarding Policy
PDFHow we protect children and vulnerable adults on our school services and private hire.
Download301 KB
Coach Travel Risk Assessment
PDFThe general risk assessment schools and group organisers ask for before they book.
Download338 KB
Medical Emergency On Board Guidance
PDFWhat our drivers do if somebody is taken ill on the coach.
Download169 KB
Anti Money Laundering Policy
PDFOur policy and risk assessment on money laundering.
Download390 KB
Coach Supplier Audit Information
ExcelThe audit form operators and agents ask us to complete.
Download437 KB
Certificates & Insurance
Fleet Insurance Certificate
PDFCurrent motor insurance for the coach fleet.
Download247 KB
Motor Trade Insurance Certificate
PDFCover for the garage and the vehicles in our care.
Download181 KB
Combined Liability Insurance Certificate — Elite Services & Carsville
PDFPublic and products liability cover.
Download78 KB
Combined Liability Insurance Certificate — Home to School Transport
PDFPublic and products liability cover for the school services.
Download69 KB
Employers Liability Insurance Certificate — Elite Services & Carsville
PDFEmployers liability cover, as displayed.
Download98 KB
Employers Liability Insurance Certificate — Home to School Transport
PDFEmployers liability cover for the school services.
Download135 KB
Recovery Insurance Certificate
PDFCover for the recovery operation.
Download63 KB
PAS43 Recovery Certificate
PDFOur PAS43 accreditation for roadside recovery.
Download467 KB
AVRO Certification (Recovery)
PDFMembership of the Association of Vehicle Recovery Operators.
Download312 KB
Environmental Agency Certificate of Conformity
PDFOur certificate of conformity for waste from the garage.
Download31 KB
Music Licence
PDFThe licence covering music played on board.
Download109 KB
If you'd rather not download anything, you can also read our booking conditions here on the website.