Terms and conditions

Day trips and holidays – booking terms

Please make sure you are familiar with our booking terms and conditions. By purchasing a ticket, or booking online, you are agreeing to the terms and conditions below.

1. The Company (Elite Services Limited) reserves the right to cancel any day trip or holiday should bookings be insufficient. A full refund will be given in this event.

2. Should you wish to cancel your booking with the Company, the following cancellation charges will apply.

   Holidays, short breaks and weekend breaks (excluding cruises)

   8 weeks and 1 day or more before departure	Loss of the deposit paid on the holiday
   8 weeks or less before departure	100% of the total value of the trip

   For holidays booked “last minute” (8 weeks or less before your departure date), the full amount of the holiday is due when you book. Cancellations will not be refundable.

   Day trips

   22 days or more before departure	Loss of 20% of the total value of the trip – unless you keep the money on a credit note, in which case the full 100% of the trip value is held for future use
   21 to 14 full days before departure	Loss of 20% of the total value of the trip, providing no tickets have been purchased by the Company. If tickets have been bought, you are entitled to 80% of the value of the coach travel only
   13 to 8 full days before departure	Loss of 50% of the total value of the trip, providing no tickets have been purchased by the Company. If tickets have been bought, you are entitled to 50% of the value of the coach travel only
   7 full days or fewer before departure	Loss of 100% of the total value of the trip

3. Tickets may be transferred to an alternative departure date, subject to the Company’s approval and date availability. This transfer must be undertaken within one month of the original booking date. A transfer charge of £5.00 per passenger will apply to cover administration.
4. The Company cannot guarantee the same numbered seats as on the ticket issued, because operational circumstances may mean changes, such as a different size of vehicle.
5. The prices shown are per passenger, per seat.
6. Irrespective of age, seat belts are fitted to all vehicles to DVSA standards. Where children are concerned, a seat belt must be worn for the duration of the journey.
7. The consumption of alcohol and smoking or vaping are prohibited on board our coaches.
8. The Company shall not be liable for loss to the passenger from stoppages of work, howsoever caused, preventing performance of the trip; for loss of luggage or any personal belongings; or for breakdowns of the Company’s vehicles. The Company limits its liability resulting from the trip to the value of the ticket purchased.
9. All information published is checked to ensure accuracy at the time of publication, and the Company cannot accept responsibility for any unforeseen circumstances.
10. Any passenger who misses their departure and requires a transfer to the coach will be charged a flat fare of £20.00, if a vehicle is available to complete the transfer.
11. In the unlikely event that you are unhappy with your experience, please telephone us immediately to register your complaint. You must then send a written complaint or email us within 14 days of the date of the day trip or holiday.
12. We reserve the right to curtail or amend any of our day trips, including those included as part of a holiday, due to inclement weather. In this eventuality we will offer a substitute as close to the advertised itinerary as possible.
13. We reserve the right to cancel, curtail or postpone the departure of any day trip or holiday due to severe inclement weather or any other reason that will affect the performance of the trip and put the safety of our passengers in jeopardy.
14. Our number one priority is the safety of our passengers, staff and vehicles. We reserve the right to re-route our vehicles to ensure we are using the safest routes available to us.
15. Return journeys from your day trip or holiday may not be in the same order as the outbound journey, due to route planning.
16. The home pickup service is available on selected holidays and day trips only. The vehicle may be shared with other passengers.
17. All holidays, short breaks and weekend breaks (excluding cruises) require a deposit of £50.00 per person at the time of booking to secure your place. The balance must be paid at least 8 weeks before your departure date.

Elite Ramblers

• Passengers undertaking a trail are responsible for bringing their own equipment (if required) and being dressed appropriately for the conditions and terrain. Walking poles and rucksacks can be carried in the coach hold. If you wish to bring further equipment, please check with the booking office first for available space. Charges may apply for larger items if space is available.
• All passengers undertaking a trail should carry a mobile phone, should they need assistance or in an emergency.
• Maps provided are a guide, and prior research must be done before the trip.
• The coach will not wait should you become lost or delayed. Please give yourself plenty of time to return to the coach before your designated departure time.
• Elite Services Limited is not liable for any injuries incurred or if you lose your way. Please contact the office if you require assistance.
• Dogs should be kept on leads at all times during the trail, and any mess cleaned up and disposed of responsibly to keep the local natural area clear.

Additional information

• Extra charges may apply for groups of 8 or fewer requiring the home pick-up or drop-off service.
• All prices quoted are per seat, per passenger.
• Single supplements apply on most holidays and short breaks unless otherwise stated. This is the policy of our hotel suppliers, not of Elite Services Limited.
• Please check our website www.eliteservicesltd.com regularly for any updates. Any updates to the terms and conditions supersede previous terms and conditions.
• Seats cannot be reserved without a deposit or payment in full being received. To book a place on any of our holidays (excluding cruises), we require a deposit of £50.00 per person, paid at the time of booking. The balance must be received at least 8 weeks before your departure date. Bookings made 8 weeks or less before departure must be paid for in full when booking.
• We recommend travel insurance for your own peace of mind. Our preferred supplier is PJ Hayman & Sons Limited, who are authorised and regulated by the Financial Conduct Authority. You can get a free, no-obligation quote at quote.coachpluscover.co.uk. Cover is also available from Holiday Extras at holidayextras.com, or by ringing 0333 188 0667 and quoting BH840.
• Elite Services Limited is fully insured for your financial protection in the event we are forced to cancel due to non-completion. Claims can be made in writing to the Company at Unit 3/6 Adswood Industrial Estate, Adswood Road, Stockport, SK3 8LF. Claims cannot be made for delays caused by unforeseeable circumstances.

Loyalty scheme

Since the launch of the Winter 2022/2023 brochure, Elite Services Limited Day Trips & Holidays has run a loyalty card scheme: customers collect a stamp for every trip they book, per passenger. On collecting the 10th stamp, the customer receives £10.00 off the total value of their next order. The terms of the scheme are:

• Customers receive a loyalty stamp per day trip or holiday booked. If two seats are booked, two stamps are given, and so on.
• On completing the 10th stamp, the customer receives £10.00 off the value of the 11th booking. No stamp is given on the 11th booking.
• To qualify for a stamp, the customer must purchase from the day trip and holiday collection only. No stamps are given for travel insurance, the home pickup service or gift vouchers (buying or redeeming).
• The £10.00 off must be redeemed within 2 years of the 10th stamp date. No extension will be offered.
• No cash alternative will be given.
• The £10.00 credit can only be redeemed by booking with Elite Services Limited directly; customers cannot redeem it through third-party agents.
• The £10.00 credit is non-transferable to other customers.
• Elite Services Limited reserves the right to withdraw the loyalty scheme at any time.

Elite Services Cruises

From March 2025, Elite Services Limited offers cruises from sailing ports across the UK. Elite Services is not responsible for choosing the ports; this is determined by the operator running the cruise.

Elite Services provides transport from the customer’s chosen pick-up point to the designated port as part of the advertised price, unless stated otherwise. The mode of transport to the port is determined by the number of passengers travelling on the cruise, and may be a passenger car, minibus or coach.

Unless expressly stated, cruise gratuities, Wi-Fi and drinks are not included in the cost of the cruise. Most cruise operators charge a daily gratuity to each passenger’s individual account, which should be settled before the passenger disembarks.

Dress codes for evening meals apply on most cruises. Although dress codes are not compulsory with some operators, any alternative dress must be suitable and appropriate. The customer is responsible for checking in advance of departure.

On-board entertainment is subject to availability, and any changes made by the operator are beyond the control of Elite Services Cruises.

Passengers on cruises must have full, comprehensive travel insurance that specifically covers cruise holidays. Your insurance is arranged with your insurance company and is separate from your booking with us. If you cancel, the cruise line keeps the deposit, so we cannot refund it. If your policy covers the reason you are cancelling, claim it back from your insurer.

It is the passenger’s responsibility to hold the correct documentation to visit the countries on their itinerary. The Foreign, Commonwealth and Development Office provides up-to-date information for British travellers. Failure to have the correct documentation, such as a passport or visas, before sailing will result in boarding being denied. Refunds will not be provided.

All passengers are required to submit Advance Passenger Information (API) before travel. Passengers who fail to submit their paperwork in advance may be charged on board; rates vary between cruise operators. Elite Services Cruises accepts no responsibility if the customer fails to submit their API before the deadline.

To book a cruise, a £100 deposit is required per person, and the balance is due 12 weeks before departure.

Should you wish to cancel your cruise booking with the Company, the following cancellation charges apply:

For cruises booked “last minute” (12 weeks or less before your departure date), the full amount is due when you book. Cancellations will not be refundable.

Gift cards

• Gift cards can be bought at the booking office or online, for any value, and never expire.
• They are non-refundable and cannot be exchanged for cash.
• A gift card is redeemed in full onto the holder’s account credit, which can then be used towards any day trip, holiday, short break or cruise booked with Elite Services Limited directly.
• No loyalty stamps are given for buying or redeeming a gift card.

Booking online

• Booking online is open until 4pm on the day before a trip departs. After that, please ring the booking office on 0161 969 5117; we may still have seats.
• From 3 days before a trip, only pick-up points that already have a booking on that trip can be chosen online. If you need another pick-up point, ring the booking office and we will see if we can make an exception.
• Seats you choose online are held for 20 minutes while you complete your booking and pay. A booking made online is confirmed once the card payment is complete; if it is not completed in that time, the seats go back on sale.
• The same deposit, balance and cancellation terms apply to bookings made online as to bookings made with the office.
• Card payments are taken by Gala Technology. We never see or store your card number.

Privacy policy

Using the Home to School app? Its privacy policy, and the driver app’s, are on their own page: Home to School app and driver app.

Elite Services Limited (“we”) is the data controller for the personal information you give us when you enquire, book or travel with us. Our registered office is Unit 3 Adswood Industrial Estate, Adswood Road, Stockport, SK3 8LF. Questions about your information can be sent to sales@eliteservicesltd.com or by post to the booking office, Regal Buildings, 2B Marsland Road, Sale Moor, Cheshire, M33 3HQ.

What we collect

• Your name, phone number, email address and postal address.
• The names of the people travelling on your booking, their seats, pick-up point, and any assistance needs you tell us about.
• An emergency contact, if you give us one.
• Your booking history, payments, refunds, credit notes, loyalty stamps and gift cards.
• Notes the office makes about your bookings, and messages you send us.
• If you book or pay online: the email address you sign in with, and a record of the terms you agreed to and when.
• If you use an enquiry form on this website (coach hire, recovery, garage, driver or minibus training, school transport application pack, or the contact form): what you type into it, which can include your name, email, phone, address, company, vehicle registration and journey details.
• If you suggest a trip on this website: what you type in, which can include your name and email address if you choose to give them.
• If you use the chat on this website: your messages, which we keep with your customer record.
• If you buy or send a gift card: the buyer’s details and, if it is a gift, the recipient’s name and email address, so we can send it on the day you choose.
• If you book an MOT or garage visit online: your name, contact details and the vehicle’s registration, make and model. We look the registration up with the DVLA and DVSA to fill in the vehicle’s details.
• If you answer a feedback email after a trip: your star rating and anything you write. It is linked to your booking so we can follow it up.
• Basic statistics about visits to this website: the pages viewed, the country, the type of device and browser, and how quickly pages load. This is collected without cookies and is not linked to your name or booking.

We do not see or store your card details. Online card payments are handled by Gala Technology, which processes your card details under its own privacy policy.

Why we use it

• To take and manage your booking, take payment, and tell you about your pick-up time, seats and any changes to your trip.
• To remind you when a balance is due, and to tell you when seats come free if you are on a waiting list.
• To run the loyalty scheme, credit notes and gift cards.
• To keep our accounts and meet our legal obligations, including passenger safety and insurance.
• To send you news and offers by email, only if you have told us you would like them. Every such email has an unsubscribe link, and you can also stop them under “My account” or by ringing us.

The legal basis for most of this is that it is necessary to perform our contract with you. Keeping accounting records is a legal obligation. Notes and call records are kept under our legitimate interest in running the business well. Marketing is sent only with your consent.

Who we share it with

• Hotels, cruise lines, venues and other suppliers for your trip: the names of those travelling, room arrangements, and any assistance or dietary needs they need to know about.
• Our drivers: the driver’s list for a trip shows passenger names, seats and pick-up points.
• Gala Technology (card payments), MOT Manager (online MOT bookings at our garage, which receives the name, contact details and vehicle details you enter), our email service (booking emails), and the companies that host our booking system and website: Supabase (our database, in London) and Vercel (website hosting and visit statistics, in the United States).
• Google, when you type an address into a search box on our booking pages or open a map: what you type, and your device’s address, are sent to Google so it can suggest addresses and draw the map.
• The DVLA and DVSA, for vehicle registration look-ups.
• Our insurers, accountants or the authorities where the law requires it.

Some of these companies are outside the United Kingdom. Where information goes there, our contract with them carries the safeguards the law requires. We never sell your information.

How long we keep it

Booking and payment records are kept for 6 years after the end of the financial year they fall in, as tax and accounting rules require. Your customer record and online account are kept while you remain a customer; ask us to remove them at any time and we will, keeping only what the law obliges us to.

Trip suggestions: any name or email address you give with one is cleared 12 months after you send it. What you asked for stays, because it holds no personal details and helps us plan trips.

Your rights

You can ask for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. If you have an online account you can see and change most of your details yourself under “My account”. If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookie policy

This website uses only the cookies it needs to work, so it does not show a cookie banner. No advertising or tracking cookies are set.

We measure visits and page speed with Vercel Analytics and Speed Insights, which do not set cookies or follow you from site to site. If we ever add anything that sets a cookie that is not strictly necessary, we will ask first. The address search and maps on our booking pages are provided by Google, which receives your device’s address when they load.