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Company Policies & Legal Documents

It's All In The Finer Details...

Safety is at the heart of what we do, which is why we want you to know that your safety, comfort and happiness is the focal point to EVERYTHING we do.

We encourage you to explore our policies and procedures for added reassurance. Your well-being is our top priority

Day Trips & Holidays Terms & Conditions

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Are you ready to hop on board one of our coaches and enjoy either a day trip or holiday?
Our Day Trips & Holidays Terms & Conditions outline everything you need to know including cancellations, refunds and the Elite Loyalty Scheme.

Private Hire Terms & Conditions

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Booked a coach or minibus with us for your group? Be sure to read through our Terms & Conditions BEFORE accepting your quote.

HGV & Coach Recovery Terms & Conditions

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If you are in a tight spot and you find you need our 24/7 hour PAS43 compliant HGV & Coach Recovery Service, our Terms & Conditions can be found here so you know exactly what to expect when you book our recovery services.

Privacy Notice

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Transparency is key which is why we want everyone who visits our website to know how we collect and process your personal data. Click to find out more.

Website Privacy & Cookies Policy

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What data do we collect when you visit our website? Are your payment details stored? How do we use Cookies on our website? You will find all the reassurance and information you need in our Website Privacy & Cookies Policy.

Anti Money Laundering Policy

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Elite Services and associated companies are duty bound to do all they can to prevent money laundering which is why we have this clear framework to help fulfil our obligations.

Data Retention Policy & Schedule

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Customers, suppliers, employees and any other individual who may share their personal data with Elite Services have their data protected in accordance with the UK's GDPR and Data Protection Act 2018. Our Data Retention Policy can be viewed here so you can be reassured that your data is retained and destroyed in line with our schedule.

Subject Access Request (SAR) Policy

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Elite Services respects your individual data rights which is why we have a transparent policy outlining how to access your own personal data from us and how we will process such requests.

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Please click here to view our Information Commissioner's Office Data Protection Registration Certificate.

Coach Supplier Audit Information

Are you a supplier wanting to know how we operate each of our companies? Need to know about our Operator Licences or our maintenance schedules on our vehicles? Our handy Supplier Audit Form provides you with all the information you require to complete your own safety and compliance checks.

Coach Travel Risk Assessment

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Our Coach Risk Assessment has been compiled as a general overview of the associated risks associated with coach travel. It's not an exhaustive list but, it does come close!

Complaints Procedure

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In the unlikely event you are dissatisfied with any aspect of our services, our Complaints Procedure outlines how you can raise your concerns as well as the timeframes to receive a response.

PAS43 Recovery Certificate

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We are proud to hold a PAS43 Certificate so our customers and suppliers know we meet the UK's safety standard for roadside operations.

Environmental Agency Certificate of Conformity

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We do like to keep our waste to a minimum but for those days when waste cannot be avoided, our certificate from the Environmental Waste Agency can be viewed here.

Fleet Insurance Certificate

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Insurance: we all need it to cover us from any unforeseen issues life may throw our way. We are covered for all coaches AND all other vehicles in our fleet too.

Motor Trade/Recovery insurance Certificate

Our car, commercial and recovery services are all covered too for any eventualities. Click here to view our motor trade and recovery insurance certificates.

Liability Insurance Certificate

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Whether you are travelling on board, visiting us, or working for us; we have suitable cover in liability insurance in place.

Safeguarding Policy

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Elite Services and associated companies take a view that 'it can happen here too' which is why we have our own Safeguarding Policy to ensure that everyone who works for us know what to do should they have any concerns about the safety or welfare of another.

Home to School Transport Terms & Conditions of Service

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We work with several schools across South Manchester to provide private Home to School Transportation on our coaches. To use this service, please familiarise yourself with the Terms & Conditions of using this service.

Home to School Transport Consequences & Exclusion Policy

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To make sure your child is able to travel in safety as well as comfort, we have our own Consequences & Exclusion Policy that we implement whilst working alongside your child's school.

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Music Licence Certificate - we all love a good boogie but its just as important that we acknowledge the musicians behind the harmonies.

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