29 documents · free to download
Policies & procedures
Most customers only want our booking conditions. You will also find the policies, risk assessments and certificates that schools, councils and group organisers ask for before they book. Pick a shelf below.
Booking & passengers
- Day trips & holidays terms & conditionsPDFWhat you agree to when you book a day trip or holiday: deposits, balances and cancellation charges.Download263 KB · Wed, 7 Oct 2026
- Private hire terms & conditionsPDFThe terms for hiring a coach, for weddings, schools, clubs and works outings.Download231 KB · Wed, 7 Oct 2026
- Home to school transport terms & conditions of servicePDFThe terms for a place on one of our contracted school services.Download338 KB · Wed, 7 Oct 2026
- Home to school transport consequences & exclusion policyPDFWhat happens when your child's behaviour on our school services falls short.Download249 KB · Wed, 7 Oct 2026
- HGV & coach recovery terms & conditionsPDFThe terms a recovery job is carried out under.Download218 KB · Wed, 7 Oct 2026
- Complaints procedurePDFHow to complain, who reads it, and how long we take to answer.Download73 KB
Your information
- Privacy noticePDFWhat we hold about you, why we hold it and who sees it.Download178 KB · Wed, 7 Oct 2026
- Website privacy & cookies policyPDFWhat this website and our booking pages record, and what the cookies do.Download305 KB · Wed, 7 Oct 2026
- Subject access request (SAR) policyPDFHow to ask us for a copy of everything we hold about you and our processing times.Download168 KB
- Data retention policy & schedulePDFHow long we keep each kind of record before it is destroyed.Download314 KB · Wed, 7 Oct 2026
- ICO certificatePDFOur registration with the Information Commissioner's Office.Download187 KB
- CCTV notice & policyPDFDownload230 KB
- Acceptable use policyPDFDownload209 KB
Safety & safeguarding
- Safeguarding policyPDFHow we protect children and vulnerable adults on our school services and private hire.Download301 KB
- Coach travel risk assessmentPDFThe general risk assessment schools and group organisers ask for before they book.Download338 KB
- Medical emergency on board guidancePDFWhat our drivers do if somebody is taken ill on the coach.Download204 KB
- Anti money laundering policyPDFOur policy and risk assessment on money laundering.Download281 KB
- Coach supplier audit informationExcelThe audit form operators and agents ask us to complete.Download437 KB
Certificates & insurance
- Fleet insurance certificatePDFCurrent motor insurance for the coach fleet.Download247 KB
- Motor trade insurance certificatePDFCover for the garage and the vehicles in our care.Download181 KB
- Combined liability insurance certificate – Elite Services & CarsvillePDFPublic and products liability cover.Download78 KB
- Combined liability insurance certificate – Home to School TransportPDFPublic and products liability cover for the school services.Download69 KB
- Employers liability insurance certificate – Elite Services & CarsvillePDFEmployers liability cover, as displayed.Download98 KB
- Employers liability insurance certificate – Home to School TransportPDFEmployers liability cover for the school services.Download135 KB
- Recovery insurance certificatePDFCover for the recovery operation.Download63 KB
- PAS43 recovery certificatePDFOur PAS43 accreditation for roadside recovery.Download467 KB
- AVRO certification (recovery)PDFMembership of the Association of Vehicle Recovery Operators.Download312 KB
- Environmental Agency certificate of conformityPDFOur certificate of conformity for waste from the garage.Download31 KB
- Music licencePDFThe licence covering music played on board.Download109 KB
If you'd rather not download anything, you can also read our booking conditions here on the website.